Privacy Policy

Depending on how you use our website and services, we may collect:

• your name, email address, telephone number, billing address, delivery address and correspondence address;
• customer account details, account preferences, login records, saved products and wishlists;
• order, invoice, payment, refund, delivery, return and transaction information;
• vehicle and component information, including vehicle make, model, registration number, VIN, engine code, OE or part numbers and photographs;
• information relating to exchange units, refundable deposits, installation, diagnostics, complaints and warranty claims;
• messages, attachments and other information you provide through our website, email, telephone or other communication channels;
• information entered during checkout, including information entered before an order is completed;
• IP address, browser, device, operating system, approximate location, referring website, security events and website activity; and
• cookie identifiers, consent choices, analytics information and advertising conversion events.

We may use personal information to:

• respond to enquiries and help identify compatible products;
• create and manage customer accounts, wishlists and saved baskets;
• process orders, payments, invoices, deliveries, returns and refunds;
• administer exchange units and refundable deposits;
• provide customer service and investigate complaints, technical issues and warranty claims;
• prevent fraud, spam, unauthorised access and other misuse;
• operate, maintain and secure our website;
• comply with tax, accounting, consumer protection and other legal obligations;
• measure website and advertising performance where the required consent has been obtained; and
• send service messages and, where permitted by law, marketing communications.

We process personal information using the following lawful bases where applicable:

Contract – where processing is necessary to take steps at your request before a purchase, fulfil an order, take payment, arrange delivery, manage returns or deposits and provide contractual customer service.

Legal obligation – where processing is necessary to comply with tax, accounting, consumer protection and other legal or regulatory requirements.

Legitimate interests – where processing is necessary for our legitimate interests in operating and securing our website, preventing fraud, providing customer support, maintaining business records, resolving disputes and protecting our legal rights.

Consent – where consent is required for non-essential analytics and advertising technologies or electronic marketing. You may withdraw your consent at any time.

If you create an account, we may store your contact details, addresses, order history, saved products, wishlist and account preferences.

Passwords are stored securely in hashed form and are not available to us in readable form.

Where a third-party login option is available and you choose to use it, the provider may supply information necessary to create or access your account. The provider may also process information in accordance with its own privacy policy.

Payments are processed using the payment methods and payment providers displayed during checkout.

Payment providers may collect payment, billing, device and fraud-prevention information directly from you.

We do not normally receive or store your complete payment card number or card security code. We may receive limited transaction information such as the payment method, payment status and transaction reference.

Payment providers, card networks and banks may act as independent data controllers for parts of their processing and may apply their own privacy policies.

We may process vehicle and component information to help identify a suitable product, check compatibility, administer an exchange unit or refundable deposit and investigate a return, complaint or warranty claim.

Where reasonably necessary, relevant information may be shared with suppliers, garages, testing providers, remanufacturing specialists or other technical advisers to help answer an enquiry or investigate a claim.

Our website may save information entered during checkout before an order is completed. This may include contact details, products selected and basket information.

We may use this information to preserve your basket, help you resume checkout, identify technical problems and, where legally permitted, send a limited reminder.

We may send marketing communications where you have consented or where applicable electronic marketing rules otherwise permit us to contact you.

Marketing communications will provide a way to unsubscribe.

You have the right to object at any time to the use of your personal information for direct marketing.

Subject to your cookie choices, our website may use analytics, advertising, conversion measurement and related services to understand how our website is used and measure the performance of our advertising.

These services may process information such as your IP address, approximate location, browser and device information, cookie or advertising identifiers, pages and products viewed, basket, checkout and purchase events, order value, currency and transaction identifiers.

We do not intentionally provide payment card details, passwords or special category personal information for advertising purposes.

Non-essential analytics and advertising technologies are used only where the required consent has been obtained.

You can reject or later withdraw consent through the cookie settings available on our website.

We use cookies and similar technologies for website operation, security, customer accounts, baskets, checkout, payments, analytics and advertising.

Strictly necessary technologies may be used without consent where they are required to provide a service requested by you or to protect our website and services.

Other cookies and similar technologies are used in accordance with your choices and applicable consent requirements.

Our cookie consent mechanism allows you to accept, reject or manage non-essential technologies and change your choices later.

Further information is available in our Cookie Policy.

Where necessary, we may share personal information with:

• payment providers, banks and card networks;
• couriers, postal operators, customs agents and returns providers;
• website hosting, ecommerce, database, backup, email and technical support providers;
• website and ecommerce service providers;
• security, anti-spam and fraud-prevention providers;
• analytics and advertising providers where the required consent has been obtained;
• suppliers, garages, testing providers and technical specialists;
• accountants, insurers, solicitors and other professional advisers; and
• regulators, courts, tax authorities and law-enforcement bodies where disclosure is required or legally permitted.

We do not sell or rent customer contact information to unrelated third parties.

Some service providers may process personal information outside the United Kingdom.

Where required, we use appropriate safeguards and lawful transfer mechanisms in accordance with UK data protection law.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, tax, accounting, warranty, fraud-prevention and dispute-resolution requirements.

Order, invoice, payment, VAT and accounting records are generally retained for at least six years where required by law.

Account information is retained while the account remains active and for a reasonable period afterwards.

Return, deposit, warranty and complaint records are retained for the duration of the matter and any applicable legal limitation period.

Marketing information is retained until consent is withdrawn, an objection is made or the information is no longer required.

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, alteration, disclosure and misuse.

These measures may include secure connections, access controls, password protection, specialist payment processors, software updates, backups, security monitoring and anti-fraud systems.

No internet service can guarantee complete security.

Depending on the circumstances, you may have the right to:

• request access to your personal information;
• request correction of inaccurate or incomplete information;
• request deletion of your information;
• request restriction of processing;
• object to processing based on legitimate interests;
• object to direct marketing;
• request data portability;
• withdraw consent at any time; and
• complain to the Information Commissioner’s Office.

These rights are not absolute. In some circumstances we may need to retain or continue processing information to comply with legal obligations or protect legal rights.

To exercise your rights, please contact [email protected].

We may request reasonable information to verify your identity.

Payment, security and fraud-prevention providers may use automated systems to assess transactions, detect unusual activity or determine whether a payment should be authorised.

We do not normally make other decisions based solely on automated processing that produce legal or similarly significant effects.

Our website is not directed at children.

Orders should only be placed by people legally capable of entering into a contract. We do not knowingly use children’s personal information for advertising.

We may update this Privacy Policy where our services, providers, legal obligations or processing activities change.

The current version will be published on our website with an updated revision date.