We want you to order with confidence and understand what to do if you need to return a product.
Different rules apply depending on whether you have changed your mind, ordered an incorrect part or believe that the supplied product is faulty, damaged or not as described.
You have 14 days from the day you receive your goods to notify us if you wish to exercise your statutory right to cancel.
Atom Car Parts offers an extended return period of up to 30 days from delivery for eligible unused products, subject to the conditions below.
We strongly recommend using a tracked and appropriately insured delivery service.
If you are a consumer purchasing online, you may have a statutory right to cancel your order in accordance with applicable UK consumer law.
You have 14 days from the day you receive your goods to notify us if you wish to exercise your statutory right to cancel. Once you have notified us, you then have a further 14 days to return the goods.
In addition to your statutory rights, Atom Car Parts offers an extended return period of up to 30 days from delivery for eligible unused products, subject to the conditions below.
For an unwanted product to qualify for a full refund under our extended change-of-mind policy, it should be returned:
If a product has been installed, used, primed or otherwise handled beyond what would reasonably be necessary to inspect it, this may significantly reduce its value. In these circumstances, we may make an appropriate deduction from the refund, up to the full value of the product where permitted by law.
This does not affect your statutory rights where a product is faulty or not as described.
Unless otherwise agreed, customers are responsible for the direct cost of returning an unwanted product.
We strongly recommend using a tracked and appropriately insured delivery service.
Automotive components, particularly heavy items such as turbochargers, must be securely packaged to prevent movement and damage during transport.
If you believe you have ordered the incorrect component, please contact us before attempting installation.
Where possible, provide:
Please do not install a component if the connections, housing, actuator, mounting points or other important characteristics differ from the original unit.
We will help check compatibility and advise on the available return or replacement options.
If we have supplied a product that is different from the product ordered, please contact us as soon as reasonably possible.
Do not install the product. Please provide photographs of the item received and any identifying numbers or labels so that we can investigate quickly.
If you believe that a product supplied by us is faulty, not as described or otherwise does not meet the requirements of your purchase, please contact us as soon as possible and provide details of the issue.
For installed or technical automotive components, we may ask you to provide relevant information to help us understand and assess the reported problem. Depending on the product and the issue, this may include diagnostic fault codes, photographs, installation details, invoices or other relevant technical information.
Where necessary, the product may need to be returned to us for inspection and testing before we can confirm the cause of the reported problem.
We will assess the issue and provide the appropriate solution in accordance with your statutory rights.
Please note that the conditions applying to change-of-mind returns do not apply in the same way to products that are faulty or incorrectly described.
Nothing in this section affects your statutory consumer rights.
Products that have been installed, used or primed cannot normally be returned as unused or change-of-mind returns.
If you experience a problem after installation, please contact us before returning the product. We may ask for relevant installation details, diagnostic information, photographs, fault codes or other supporting information to help us assess the reported issue.
Where necessary, the product may need to be returned to us for inspection and testing.
Installed products reported as faulty will be assessed in accordance with our faulty goods and warranty procedures, as applicable.
Nothing in this section affects your statutory consumer rights.
Eligible products are supplied with a commercial warranty subject to our Warranty Terms.
A warranty claim is different from an unused product return.
If you believe an installed product has developed a fault, please contact us before removing or returning it wherever reasonably possible.
We may request diagnostic information and supporting documentation.
Please see our Warranty page for full details.
Once a returned item has been received and inspected, we will process any refund due in accordance with the applicable return conditions and your statutory rights.
Approved refunds will normally be made using the original payment method unless otherwise agreed.
Your bank, card provider or payment service may require additional processing time before the funds appear in your account.
Returning an old component as part of an exchange arrangement is different from returning the product you purchased.
Please see our Exchange & Refundable Deposit Policy for information about returning old exchange units and receiving a refundable deposit.
Authorised returns should be sent to:
Atom Car Parts Ltd
Shurgard Warehouse
Etheridge Avenue
Milton Keynes
MK10 0BP
United Kingdom
Please include your order details inside the parcel so that we can identify your return.
If you are unsure whether your case should be handled as an unwanted return, incorrect part, faulty product, warranty claim or exchange-unit return, please contact our Customer Service team before sending the product.
Nothing in this Returns & Refunds Policy excludes or restricts your statutory consumer rights.
Selected professionally remanufactured products are supplied on an exchange basis.
This allows us to provide a professionally remanufactured replacement component while recovering your old unit for future remanufacturing.
Depending on the product and availability, you may be offered different exchange options.
If you need the replacement product before returning your old unit, you can select the refundable exchange deposit option shown on the product page.
The applicable refundable deposit will be added to the product price before the item is added to your basket.
The deposit is refunded after the correct old unit has been received and accepted in accordance with the exchange conditions.
For eligible products, you may choose to send your old unit to us before we dispatch the replacement.
Once the correct old unit has been received and accepted, the replacement can be dispatched without requiring the refundable exchange deposit.
Please include sufficient order/contact information so that we can identify your return.
Where available, an exchange may be arranged at our Milton Keynes trading location without a refundable deposit.
Please contact us before travelling so that we can confirm product availability and exchange arrangements.
Unless a different period is clearly stated on the relevant product page or agreed with us in writing, the old exchange unit must be returned within 30 days.
If you experience a problem returning the old unit within this period, please contact us before the deadline.
The old unit returned as part of the exchange must be suitable for the exchange programme applicable to the product purchased.
The unit must be returned complete, with all relevant components and parts that form part of the exchange assembly. Components must not be removed, substituted or deliberately damaged before return.
The exact exchange requirements may vary depending on the type of product. For example, turbochargers and AdBlue tanks contain different components and therefore have different requirements for an acceptable exchange unit.
Any product-specific exchange requirements will be stated with the relevant product information.
If you are unsure whether your old unit is suitable for exchange or whether any components may be missing, please contact us before returning it.
No.
We understand that an old exchange component may have mechanically failed, be worn or no longer function correctly.
Normal mechanical failure does not automatically make the unit unacceptable for exchange.
The purpose of the exchange scheme is to recover suitable old units for professional remanufacturing.
The refundable deposit may be reduced if the old unit is returned incomplete, with missing components, or in a condition that does not meet the applicable exchange requirements.
Any product-specific exchange requirements and applicable deductions will be stated with the relevant product information.
We will confirm the reason for any deduction following inspection of the returned unit.
The customer is responsible for packaging the old unit securely for return transport unless we have expressly agreed otherwise.
Automotive components can be heavy and must not be allowed to move freely inside the parcel.
Please:
Where possible, the packaging used to deliver the replacement component can be reused if it remains suitable for safe return transport.
Unless otherwise stated or agreed, the customer is responsible for arranging and paying for return of the old exchange unit.
We strongly recommend using a tracked and appropriately insured delivery service.
Please retain your proof of postage and tracking information until your deposit has been refunded.
Once your old unit has been received, we will:
Where the exchange conditions have been met, the applicable deposit will be refunded using the original payment method unless otherwise agreed.
Payment providers and banks may require additional time to show the refund in your account.
The refundable exchange deposit is separate from the purchase price of your replacement product.
It is not an additional product charge where the correct old unit is returned and accepted in accordance with the exchange conditions.
Please check the exact deposit amount and exchange requirements shown with the relevant product before completing your order.
If you are unsure whether your old component will qualify for exchange, please contact us before purchasing.
Enter your details below to save your shopping cart for later. And, who knows, maybe we will even send you a sweet discount code :)