How Our Exchange Service Works

Selected professionally remanufactured products are supplied on an exchange basis.

This allows us to provide a professionally remanufactured replacement component while recovering your old unit for future remanufacturing.

Depending on the product and availability, you may be offered different exchange options.

Option 1 – Receive Your Replacement First

If you need the replacement product before returning your old unit, you can select the refundable exchange deposit option shown on the product page.

The applicable refundable deposit will be added to the product price before the item is added to your basket.

The deposit is refunded after the correct old unit has been received and accepted in accordance with the exchange conditions.

Option 2 – Send Your Old Unit First

For eligible products, you may choose to send your old unit to us before we dispatch the replacement.

Once the correct old unit has been received and accepted, the replacement can be dispatched without requiring the refundable exchange deposit.

Please include sufficient order/contact information so that we can identify your return.

Option 3 – Exchange at Our Milton Keynes Store

Where available, an exchange may be arranged at our Milton Keynes trading location without a refundable deposit.

Please contact us before travelling so that we can confirm product availability and exchange arrangements.

How Long Do I Have to Return the Old Unit?

Unless a different period is clearly stated on the relevant product page or agreed with us in writing, the old exchange unit must be returned within 30 days.

If you experience a problem returning the old unit within this period, please contact us before the deadline.

Which Old Unit Must Be Returned?

The old unit returned as part of the exchange must be suitable for the exchange programme applicable to the product purchased.

The unit must be returned complete, with all relevant components and parts that form part of the exchange assembly. Components must not be removed, substituted or deliberately damaged before return.

The exact exchange requirements may vary depending on the type of product. For example, turbochargers and AdBlue tanks contain different components and therefore have different requirements for an acceptable exchange unit.

Any product-specific exchange requirements will be stated with the relevant product information.

If you are unsure whether your old unit is suitable for exchange or whether any components may be missing, please contact us before returning it.

Does the Old Unit Have to Be Working?

No.

We understand that an old exchange component may have mechanically failed, be worn or no longer function correctly.

Normal mechanical failure does not automatically make the unit unacceptable for exchange.

The purpose of the exchange scheme is to recover suitable old units for professional remanufacturing.

Exchange Deposit Refund Conditions

The refundable deposit may be reduced if the old unit is returned incomplete, with missing components, or in a condition that does not meet the applicable exchange requirements.

Any product-specific exchange requirements and applicable deductions will be stated with the relevant product information.

We will confirm the reason for any deduction following inspection of the returned unit.

Packaging the Old Unit

The customer is responsible for packaging the old unit securely for return transport unless we have expressly agreed otherwise.

Automotive components can be heavy and must not be allowed to move freely inside the parcel.

Please:

• use a strong box suitable for the weight of the component;
• protect the unit on all sides;
• secure the component against movement;
• give additional protection to vulnerable components and electrical connectors; and
• seal the parcel securely.

Where possible, the packaging used to deliver the replacement component can be reused if it remains suitable for safe return transport.

Return Shipping

Unless otherwise stated or agreed, the customer is responsible for arranging and paying for return of the old exchange unit.

We strongly recommend using a tracked and appropriately insured delivery service.

Please retain your proof of postage and tracking information until your deposit has been refunded.

Inspection & Deposit Refund

Once your old unit has been received, we will:

1. identify the return;
2. confirm that it is suitable for the exchange programme applicable to the product purchased;
3. inspect the unit for completeness and condition; and
4. determine the applicable refundable deposit.

Where the exchange conditions have been met, the applicable deposit will be refunded using the original payment method unless otherwise agreed.

Payment providers and banks may require additional time to show the refund in your account.

Important

The refundable exchange deposit is separate from the purchase price of your replacement product.

It is not an additional product charge where the correct old unit is returned and accepted in accordance with the exchange conditions.

Please check the exact deposit amount and exchange requirements shown with the relevant product before completing your order.

If you are unsure whether your old component will qualify for exchange, please contact us before purchasing.