How do I know which part fits my vehicle?
The safest way to identify the correct component is by checking the part number from your original unit. Vehicle registration alone may not always identify the exact version fitted. If you are unsure, contact us before ordering and provide your vehicle registration/VIN and, where possible, the part number and photographs of your original component.
Are your parts new or remanufactured?
We sell both new and professionally remanufactured automotive components. The condition of each product is stated on the individual product page.
What does remanufactured mean?
A remanufactured component is a previously used unit that has been professionally restored, inspected and/or tested as applicable before being offered for resale.
Do your products come with a warranty?
Eligible products are supplied with a 24-month commercial warranty, subject to our Warranty Terms. Our commercial warranty does not affect your statutory consumer rights.
Why do some products require a refundable deposit?
Selected remanufactured products are supplied on an exchange basis. If you want us to send the replacement before you return your old unit, a refundable exchange deposit may be required. Once we receive and accept the old unit under our Exchange Terms, the applicable deposit is refunded.
Can I send my old unit first?
Yes, for eligible exchange products. Where this option is available, you can return your old component before we dispatch the replacement and avoid paying the refundable exchange deposit.
How long do I have to return my old unit?
Unless otherwise stated on the product page or agreed with us, the old exchange unit must be returned within 30 days.
Does my old unit have to be working?
No. We understand that exchange units may have mechanically failed. However, the returned unit must be suitable for the applicable exchange programme and meet the relevant completeness requirements.
How should I package my old unit?
Heavy automotive components must be secured against movement inside the parcel. Please use strong packaging and protect vulnerable components and electrical connectors. Where suitable, you can reuse the packaging in which your replacement product was delivered.
Do you offer next-day delivery?
FREE Next Working Day Delivery is available on eligible in-stock products to qualifying UK mainland addresses. Dispatch cut-off times and geographical exclusions apply. Please see our Delivery Information for full details.
Can I return a product if I ordered the wrong one?
Yes, subject to our Returns & Refunds Policy. Please contact us before installation if you believe you have ordered an incorrect product.
What happens if the product has already been installed?
Products that have been installed or used cannot normally be returned as unused or change-of-mind returns. If you experience a problem with a product after installation, please contact us so we can advise you on the appropriate next steps.
What should I do before fitting a replacement component?
Any existing vehicle fault that caused or contributed to the failure of the previous component should be identified and corrected. Please also follow the applicable installation information supplied with the product and the relevant vehicle/component manufacturer procedures.
Does a new turbo actuator need calibration?
Some electronically controlled turbocharger systems require calibration, adaptation or relearn procedures after installation. Requirements vary by vehicle and turbocharger system. The installer should follow the applicable manufacturer diagnostic and installation procedure.
My newly fitted component has a fault code. Does that mean the component is faulty?
Not necessarily. A fault code may also be caused by another issue within the vehicle. Please contact us with the exact fault code and relevant installation or diagnostic details so we can advise on the appropriate next steps.
Can I collect from Atom Car Parts?
Collection may be available from our Milton Keynes trading location by prior arrangement. Please contact us before travelling so that we can confirm availability.
